Careers

We invite you to consider InfinityQS as your employer. We feel we can do a much better job of meeting the growing needs of our clients if we first take care of our employees. In addition to our benefits listed below, we offer a family-friendly environment in a fast-paced atmosphere.

Benefits

  • Company bonus plan
  • Health & Dental insurance
  • Life insurance with Short & Long Term Disability
  • Paid Time Off (PTO) ranging from 15 days to 25 days
  • Profit sharing
  • 401(k) matching
  • Paid holidays
  • Tuition reimbursement

Qualified applicants should email resumes to employment@infinityqs.com.  Please include compensation requirements.

Open Positions

Applications Engineer
Account Development Specialist
Key Account Manager – Europe
Salesforce Administrator
Technical Support Engineer
Technical Support Specialist I


Applications Engineer

Essential Duties and Responsibilities include the following:

  • Support Clients’ needs in the form of on-site training, on-site implementation, software deployments, and related InfinityQS software consulting services.
  • Provide in-depth, face-to-face customer service and support to InfinityQS Clients.
  • Ensure Clients are satisfied with InfinityQS services and support.
  • Be able to travel extensively to Client sites, which can include extended periods of time, including over several weekends and International travel.
  • Maintain a positive and professional demeanor at all times when travelling and interacting with InfinityQS Clients.
  • Provide documentation of Client visits and escalate Client issues as needed.
  • Maintain effective working relationships with InfinityQS employees and Clients.
  • Represent InfinityQS with a professional and positive demeanor.
  • Support other company initiatives to include:
    • Assist with software testing and validation.
    • Develop course material or provide recommendations to material as needed.
    • Participate in change control submittals and testing.
    • Answer technical support calls as needed to support Technical Support team.
    • Create knowledge-base and Salesforce solutions documentation.
    • Assist with Sales presentations.
    • Write Application notes.
    • Write articles and blogs.
    • Submit software improvement suggestions.
    • Generate and complete Statements of Work (SOWs)
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • H.S. Diploma or GED required.
  • Bachelor’s Degree in Engineering, Manufacturing, or similar field preferred. Equivalent experience may be considered.
  • Excellent English written and verbal communication skills.
  • Fluency in Spanish or Mandarin a plus.
  • Able to express complex technical concepts in understandable terms.
  • Able to perform self-directed work and learning.
  • Proficient in Microsoft Office, Internet, and basic office equipment.
  • Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines.
  • Strong project management skills.
  • Able to work in a fast-paced environment while balancing both strategic and tactical responsibilities.
  • Team player; motivated to achieve personal, team and company goals.
  • Strong organizational skills.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Exceptional reliability. 
  • Detail oriented with excellent follow up skills.
  • Able to maintain confidentiality of company and Client information.
  • Able to travel domestically and internationally up to 90%, including over weekends, holidays, and extended periods of time.
  • Able to show proof of valid Driver’s License and Insurance for travel requirements.
  • Able to successfully pass a credit, criminal, and employment reference background check.

Top of Page >>


Account Development Specialist

Essential Duties and Responsibilities include the following:

  • Provides critical business development support to the Global Account Executives (GAE), related to the expansion and acceleration of solution delivery required to exceed strategic targets and revenue goals.
  • Executes lead (opportunity) generation activities within targeted accounts and their subsidiaries and/or supply-chain network worldwide.  This will generate “buy signals” that reinforce the “Enterprise-wide” solution messaging being promoted to the executive level.
  • Coordinates with the GAE to target potential individuals, regions, divisions.
  • Manages targeted account leads from events, conferences, virtual conferences, webinars, 3rd party webinars, tradeshows, Eloqua, the InfinityQS Web site and email programs.
  • Assists InfinityQS in getting closer to the existing user base through regular, value-added communications.
    • Identifies and closes up-selling and cross selling opportunities.
    • Raises awareness/profile through calling or e-mailing initiatives.
    • Calls into targeted accounts on a regular basis to ensure satisfaction of our solution delivery.
    • Provides oversight of the client’s use of technical services to assess patterns, improvement opportunities and a coordinated response with the client’s team.
  • Acts as primary customer interface for all lower level or repeat inquiries requiring a standard response.
    • Manages quotation/SOW/purchase order/resource and training request processes for such inquiries.
    • Performs timely follow-ups.
  • Provides complimentary Salesforce/Pipeline administration opportunity tracking and task assignment increasing transparency of account potential.
  • Manages training requests and drives 100% consumption of free Corporate License Agreement (CLA) training.
  • Provides status reports to the executive team on activity success/failures.
  • Supports Client Solution Engineers (CSE) in sales related activities when required.
  • Supports GAE in strategic planning, execution and support activities; replaces GAE on occasion of scheduling conflicts.
  • Maintain effective working relationships with InfinityQS employees and Clients.
  • Represent InfinityQS with a professional and positive demeanor.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • H.S. Diploma or GED required; Bachelors in Business-related subject preferred.
  • 1-3 years of high value account sales experience preferred.
  • Proven experience with lead generation and/or field sales to execute effective opportunity generation activities required.
  • Outstanding research/information gathering skills.
  • Excellent English written and verbal communication skills.
  • Excellent presentation skills.
  • Proficient in Microsoft Office, Internet, and basic office equipment.
  • Experience with Salesforce.com, Jigsaw, LinkedIn, and WebEx desired.
  • Industry experience in manufacturing, particularly SPC, desired.
  • Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines.
  • Able to work collaboratively and through others without a direct reporting relationship.
  • Able to work in a fast-paced environment while balancing both strategic and tactical responsibilities.
  • Team player; motivated to achieve personal, team and company goals.
  • Strong organizational skills.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Exceptional reliability. 
  • Detail oriented with excellent follow up skills.
  • Bi-lingual to business conversation level is highly desired.
  • Able to maintain confidentiality of company and client information.
  • Able to travel occasionally as needed.
  • Able to successfully pass a credit, criminal, and employment reference background check.

Top of Page >>


Key Account Manager – Europe

Essential Duties and Responsibilities include the following:

InfinityQS is seeking a Key Account Manager in Europe to help develop new opportunities and build on its prestigious end user base. This is primarily a sales and relationship management role with account management responsibilities, which would preferably be in the UK.

  • Provides critical business development skills to the European team, related to the expansion and acceleration of solution delivery required to exceed strategic targets and revenue goals
  • Executes lead (opportunity) generation activities within targeted accounts and their subsidiaries and/or supply-chain network worldwide. This will generate “buy signals” that reinforce the “Enterprise-wide” solution messaging being promoted to the executive level.
    • Coordinating with the European General Manager, Global Sales Director and Global Account Executives (GAE) to target potential individuals, regions, divisions.
  • Manages targeted account leads from events, conferences, virtual conferences, webinars, 3rd party webinars, tradeshows, Eloqua, the InfinityQS Web site and email programs
  • Assists InfinityQS in getting closer to the existing user base through regular, value-added communications
    • Identifies and closes up-selling and cross-selling opportunities
    • Raises awareness/profile through calling or e-mailing initiatives
    • Calls into targeted accounts on a regular basis to ensure satisfaction and qualification of our solution
    • Provides oversight of the client’s use of technical services to assess patterns, improvement opportunities and a coordinated response with the client’s team.
  • Be the primary customer interface for all lower level or repeat inquiries requiring a standard response
    • Manages quotation/SOW/purchase order/resource and training request processes for such enquiries
    • Performs timely follow-ups

Additional Duties and Responsibilities

  • Provides complimentary Salesforce/Pipeline administration opportunity tracking and task assignment increasing transparency of account potential
  • Manages training requests and drives 100% consumption of free Corporate License Agreement (CLA) training
  • Provides status reports to the executive team on activity success/failures
  • Supports Client Solution Engineers (CSE) in sales related activities when required
  • Supports GAE in strategic planning, execution and support activities
  • Working closely with Marketing team to develop pipelines and establish strategy
  • Performs other duties as assigned

Qualifications

  • Bachelor's degree in a Business-related subject is required.
  • Excellent oral, written and presentation skills is required.
  • 5+ years of high value account sales experience is required.
  • Proven experience with lead generation and/or field sales to execute effective opportunity generation initiatives is required.
  • Great attention to detail is required.
  • Excellent computer skills are required.
  • Experience with Salesforce.com, Jigsaw, LinkedIn, and WebEx is desired.
  • Industry experience in manufacturing, Manufacturing Intelligence and particularly SPC, is desired.
  • Multi-lingual to a business conversational level is highly desired.

Top of Page >>


Salesforce Administrator

Essential Duties and Responsibilities include the following:

  • Act as the internal Salesforce product “owner” in all capacities.
  • Responsible for daily administration and support of Salesforce database including, but not limited to managing multiple user setup, profiles and roles and customization of objects, fields, record types, page layouts and validations.
  • Manage the software testing process, which includes:  devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing.
  • Create and manage complex workflow rules, data validation and triggers.
  • Troubleshoot and work with end users to ensure that applications meet their needs and keep pace with changes in program operations, policies and procedures.
  • Facilitate interactive meetings for requirements gathering.
  • Develop and create customized reports and dashboards.
  • Create, train, provide technical support and maintain documentation on processes, policies, application configuration and help modules for end users.
  • Keep abreast of new Salesforce features and functionality, and provide recommendations for improvements and keep users informed about system functionality and enhancements.
  • Create and document application requirements by working with end users on development of program enhancements.
  • Log and track identified system problems through resolution.
  • Manage ongoing support requests and administrative needs of users.
  • Audit, uncover and resolve data integrity issues
  • Maintain and enhance data integrity through effective design, maintenance and security in the Salesforce.com instances.
  • Complete batch reassignment of accounts and opportunities based on organizational changes.
  • Develop training plans, materials, and documentation for application users, keep materials up-to-date, and coordinate new user and ongoing training sessions for new employees.
  • Work with management to identify new and creative opportunities to leverage the applications to support additional business processes or functions.
  • Participate in the integration process with other enterprise systems or other applications as the opportunities arise.
  • Manage ongoing relationship with Salesforce.com.
  • Assist Company in other technical areas outside of Salesforce.
  • Maintain effective working relationships with InfinityQS employees and Clients.
  • Represent InfinityQS with a professional and positive demeanor.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • H.S. Diploma or GED required.
  • Bachelor’s Degree in Information Technology or similar field preferred. Equivalent experience may be considered.
  • 2+ years of experience with Salesforce.com administration.
  • Salesforce.com Certification a plus.
  • Understanding of relational databases and data integration tools.
  • Experience with programming languages such as SQL, Javascript, HTML, Java, Apex.
  • Knowledge and understanding of the full Software Development Lifecycle.
  • Ability to analyze and interpret data and solve practical problems
  • Excellent English written and verbal communication skills.
  • Able to work with users at all levels, including C-level Executives and able to work with cross-functional teams.
  • Able to express complex technical concepts in business terms to effectively interface with all employees on use of Salesforce.
  • Excellent troubleshooting and problem resolution skills with a demonstrated ability to quickly analyze and resolve issues.
  • Proficient in Microsoft Office, Internet, and basic office equipment.
  • Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines.
  • Strong project management skills.
  • Able to work in a fast-paced environment while balancing both strategic and tactical responsibilities.
  • Team player; motivated to achieve personal, team and company goals.
  • Strong organizational skills.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Exceptional reliability. 
  • Detail oriented with excellent follow up skills.
  • Able to maintain confidentiality of company and client information.
  • Able to travel occasionally as needed.
  • Able to successfully pass a credit, criminal, and employment reference background check.

Top of Page >>


Technical Support Engineer

Essential Duties and Responsibilities include the following:

Assists and works closely with Technical Support Manager to:

  • Trouble-shoot challenging customer-priority concerns
  • Creatively problem-solve identified issues
  • Detect, categorize and classify software issues and support problems
  • Investigate and provide potential solutions to issues/concerns
  • Provide expert documentation of issues, solutions and opportunities for improvement
  • Identify areas of improvement for Technical Support and develop objectives to meet these needs
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
  • Supports, trouble-shoots and provides standard technical support assistance to end-users of InfinityQS software
  • Creates testing scripts for new versions or builds of InfinityQS software
  • Performs testing of new InfinityQS software and/or builds
  • Creates documentation specific to testing and scripts
  • Generates Change Control Documents (CCDs) and works with Technical Support Manager and other departments to clarify and communicate customer needs that are identified in CCDs.
  • Tests results of CCD software changes and documents results
  • Tests Alpha and/or Beta code software releases and provides documentation.
  • Documents customer support calls in Salesforce.com customer database
  • Travels occasionally for on-site consultations, implementations, evaluations
  • Performs other duties as assigned

Qualifications

  • Position requires the completion of at least a 4-year Bachelor’s degree in Engineering or related technical discipline.
  • Individual must have a strong work-ethic and possess these attributes:
  • The ability to work independently with little oversight
  • Superior verbal and written skills are a must
  • Possess excellent time-management skills
  • Ability to efficiently manage multiple tasks simultaneously
  • Detail-oriented, methodical, driven, hard-working individual with the ability to self-manage and prioritize work tasks
  • Strong interpersonal skills and a customer-friendly demeanor
  • A professional, positive and enthusiastic attitude with the ability to not only work independently, but also to work effectively in a team environment

Top of Page >>


Technical Support Specialist I

Essential Duties and Responsibilities include the following:

  • Support, trouble-shoot, and provide Level I assistance to end-users of InfinityQS software.
  • Test new versions or builds of InfinityQS software.
  • Submit software change requests from customers to InfinityQS software development.
  • Perform software testing per Change Control Document (CCD) process to help ensure quality and proper functionality of InfinityQS software.
  • Document customer support calls in Salesforce.com.
  • Travel occasionally for on-site consultations, implementations, and evaluations.
  • Maintain effective working relationships with InfinityQS employees and Clients.
  • Represent InfinityQS with a professional and positive demeanor.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • H.S. Diploma or GED required; Bachelor’s in related field preferred.
  • Knowledge of Windows Operating Systems, along with the understanding of network-based software, required.
  • Basic understanding of thin client environments and/or exposure to Citrix virtual computing desired.
  • Ability to recognize customer needs and when to escalate a call required.
  • Excellent English written and verbal communication skills
  • Proficient in Microsoft Office, Internet, and basic office equipment.
  • Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines.
  • Team player; motivated to achieve personal, team and company goals.
  • Strong organizational skills.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Exceptional reliability. 
  • Detail oriented with excellent follow up skills.
  • Fluency in Spanish or Mandarin a plus.
  • Able to maintain confidentiality of company and client information.
  • Able to successfully pass a credit, criminal, and employment reference background check.

Top of Page >>

Take Control

Prevent problems before they occur, ensure quality and increase productivity.

Launch Product Demo
 
 

Webinars

Attend a live Webinar with one of our experts for best practices in real-time quality control.

View Webinars

 
 

We wrote the book on quality

Get the book “Innovative Control Charting” written by two of our experts, Doug Fair and Steve Wise.

 
Preview the book