Careers

We invite you to consider InfinityQS as your employer. We feel we can do a much better job of meeting the growing needs of our clients if we first take care of our employees. In addition to our benefits listed below, we offer a family-friendly environment in a fast-paced atmosphere.

Benefits

  • Company bonus plan
  • Health & Dental insurance
  • Life insurance with Short & Long Term Disability
  • Paid Time Off (PTO) ranging from 15 days to 25 days
  • Profit sharing
  • 401(k) matching
  • Paid holidays
  • Tuition reimbursement

Qualified applicants should email resumes to employment@infinityqs.com.  Please include compensation requirements.

Open Positions

Applications Engineer
Account Development Specialist
Technical Support Engineer


Applications Engineer

Primary Responsibilities

InfinityQS is seeking Applications Engineers to support customers’ needs in the form of on-site training, on-site implementation, software deployments and related InfinityQS software consulting services.

  • Extensive travel which could result in weekend and international travel
  • Software testing and validation
  • Participating in change control submittals and testing
  • Writing Application Notes
  • Writing articles and Blogs
  • Submitting software improvement suggestions

Knowledge and Skills

  • Bachelor’s degree or equivalent work experience in technical/manufacturing field is required
  • Knowledge of Microsoft Windows Operating Systems and Microsoft Office software, such as Word, PowerPoint and Excel is required
  • Thorough knowledge of InfinityQS products is desired
  • Ability to write and communicate well in English is required
  • Multi-lingual, particularly in Spanish or Mandarin, is desired

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Account Development Specialist

Primary Responsibilities

  • Provides critical business development support to the Global Account Executives (GAE), related to the expansion and acceleration of solution delivery required to exceed strategic targets and revenue goals
  • Executes lead (opportunity) generation activities within targeted accounts and their subsidiaries and/or supply-chain network worldwide. This will generate “buy signals” that reinforce the “Enterprise-wide” solution messaging being promoted to the executive level.
    • Coordinating with the GAE to target potential individuals, regions, divisions.
  • Manages targeted account leads from events, conferences, virtual conferences, webinars, 3rd party webinars, tradeshows, Eloqua, the InfinityQS Web site and email programs
  • Assists InfinityQS in getting closer to the existing user base through regular, value-added communications
    • Identifies and closes up-selling and cross selling opportunities
    • Raises awareness/profile through calling or e-mailing initiatives
    • Calls into targeted accounts on a regular basis to ensure satisfaction of our solution delivery
    • Provides oversight of the client’s use of technical services to assess patterns, improvement opportunities and a coordinated response with the client’s team.
  • Be the primary customer interface for all lower level or repeat inquiries requiring a standard response
    • Manages quotation/SOW/purchase order/resource and training request processes for such inquiries
    • Performs timely follow-ups

Additional Duties and Responsibilities

  • Provides complimentary Salesforce/Pipeline administration opportunity tracking and task assignment increasing transparency of account potential
  • Manages training requests and drives 100% consumption of free Corporate License Agreement (CLA) training
  • Provides status reports to the executive team on activity success/failures
  • Supports Client Solution Engineers (CSE) in sales related activities when required
  • Supports GAE in strategic planning, execution and support activities
  • Replace GAE on occasion of scheduling conflicts
  • Performs other duties as assigned

Knowledge and Skills

  • Bachelor's degree in a Business-related subject is required.
  • Excellent oral, written and presentation skills is required.
  • 3+ years of high value account sales experience is required.
  • Proven experience with lead generation and/or field sales to execute effective opportunity generation initiatives is required.
  • Great attention to detail is required.
  • Excellent computer skills are required.
  • Experience with Salesforce.com, Jigsaw, LinkedIn, and WebEx is desired.
  • Industry experience in manufacturing, particularly SPC, is desired.
  • Multi-lingual to a business conversational level is highly desired.

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Technical Support Engineer

Primary Responsibilities

Assists and works closely with Technical Support Manager to:

  • Trouble-shoot challenging customer-priority concerns
  • Creatively problem-solve identified issues
  • Detect, categorize and classify software issues and support problems
  • Investigate and provide potential solutions to issues/concerns
  • Provide expert documentation of issues, solutions and opportunities for improvement
  • Identify areas of improvement for Technical Support and develop objectives to meet these needs
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
  • Supports, trouble-shoots and provides standard technical support assistance to end-users of InfinityQS software
  • Creates testing scripts for new versions or builds of InfinityQS software
  • Performs testing of new InfinityQS software and/or builds
  • Creates documentation specific to testing and scripts
  • Generates Change Control Documents (CCDs) and works with Technical Support Manager and other departments to clarify and communicate customer needs that are identified in CCDs.
  • Tests results of CCD software changes and documents results
  • Tests Alpha and/or Beta code software releases and provides documentation.
  • Documents customer support calls in Salesforce.com customer database
  • Travels occasionally for on-site consultations, implementations, evaluations
  • Performs other duties as assigned

Knowledge and Skills

  • Position requires the completion of at least a 4-year Bachelor’s degree in Engineering or related technical discipline.
  • Individual must have a strong work-ethic and possess these attributes:
  • The ability to work independently with little oversight
  • Superior verbal and written skills are a must
  • Possess excellent time-management skills
  • Ability to efficiently manage multiple tasks simultaneously
  • Detail-oriented, methodical, driven, hard-working individual with the ability to self-manage and prioritize work tasks
  • Strong interpersonal skills and a customer-friendly demeanor
  • A professional, positive and enthusiastic attitude with the ability to not only work independently, but also to work effectively in a team environment

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