Careers

We invite you to consider InfinityQS as your employer. We feel we can do a much better job of meeting the growing needs of our clients if we first take care of our employees. In addition to our benefits listed below, we offer a family-friendly environment in a fast-paced atmosphere.

Benefits

  • Company bonus plan
  • Health & Dental insurance
  • Life insurance with Short & Long Term Disability
  • Paid Time Off (PTO) ranging from 15 days to 25 days
  • Profit sharing
  • 401(k) matching
  • Paid holidays
  • Tuition reimbursement

Qualified applicants should email resumes to employment@infinityqs.com.  Please include compensation requirements.

Open Positions

Applications Engineer
Technical Support Engineer
Technical Support Specialist I


Applications Engineer

Essential Duties and Responsibilities include the following:

  • Support Clients’ needs in the form of on-site training, on-site implementation, software deployments, and related InfinityQS software consulting services.
  • Provide in-depth, face-to-face customer service and support to InfinityQS Clients.
  • Ensure Clients are satisfied with InfinityQS services and support.
  • Be able to travel extensively to Client sites, which can include extended periods of time, including over several weekends and International travel.
  • Maintain a positive and professional demeanor at all times when travelling and interacting with InfinityQS Clients.
  • Provide documentation of Client visits and escalate Client issues as needed.
  • Maintain effective working relationships with InfinityQS employees and Clients.
  • Represent InfinityQS with a professional and positive demeanor.
  • Support other company initiatives to include:
    • Assist with software testing and validation.
    • Develop course material or provide recommendations to material as needed.
    • Participate in change control submittals and testing.
    • Answer technical support calls as needed to support Technical Support team.
    • Create knowledge-base and Salesforce solutions documentation.
    • Assist with Sales presentations.
    • Write Application notes.
    • Write articles and blogs.
    • Submit software improvement suggestions.
    • Generate and complete Statements of Work (SOWs)
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • H.S. Diploma or GED required.
  • Bachelor’s Degree in Engineering, Manufacturing, or similar field preferred. Equivalent experience may be considered.
  • Excellent English written and verbal communication skills.
  • Fluency in Spanish or Mandarin a plus.
  • Able to express complex technical concepts in understandable terms.
  • Able to perform self-directed work and learning.
  • Proficient in Microsoft Office, Internet, and basic office equipment.
  • Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines.
  • Strong project management skills.
  • Able to work in a fast-paced environment while balancing both strategic and tactical responsibilities.
  • Team player; motivated to achieve personal, team and company goals.
  • Strong organizational skills.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Exceptional reliability. 
  • Detail oriented with excellent follow up skills.
  • Able to maintain confidentiality of company and Client information.
  • Able to travel domestically and internationally up to 90%, including over weekends, holidays, and extended periods of time.
  • Able to show proof of valid Driver’s License and Insurance for travel requirements.
  • Able to successfully pass a credit, criminal, and employment reference background check.

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Technical Support Engineer

Essential Duties and Responsibilities include the following:

Assists and works closely with Technical Support Manager to:

  • Trouble-shoot challenging customer-priority concerns
  • Creatively problem-solve identified issues
  • Detect, categorize and classify software issues and support problems
  • Investigate and provide potential solutions to issues/concerns
  • Provide expert documentation of issues, solutions and opportunities for improvement
  • Identify areas of improvement for Technical Support and develop objectives to meet these needs
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
  • Supports, trouble-shoots and provides standard technical support assistance to end-users of InfinityQS software
  • Creates testing scripts for new versions or builds of InfinityQS software
  • Performs testing of new InfinityQS software and/or builds
  • Creates documentation specific to testing and scripts
  • Generates Change Control Documents (CCDs) and works with Technical Support Manager and other departments to clarify and communicate customer needs that are identified in CCDs.
  • Tests results of CCD software changes and documents results
  • Tests Alpha and/or Beta code software releases and provides documentation.
  • Documents customer support calls in Salesforce.com customer database
  • Travels occasionally for on-site consultations, implementations, evaluations
  • Performs other duties as assigned

Qualifications

  • Position requires the completion of at least a 4-year Bachelor’s degree in Engineering or related technical discipline.
  • Individual must have a strong work-ethic and possess these attributes:
  • The ability to work independently with little oversight
  • Superior verbal and written skills are a must
  • Possess excellent time-management skills
  • Ability to efficiently manage multiple tasks simultaneously
  • Detail-oriented, methodical, driven, hard-working individual with the ability to self-manage and prioritize work tasks
  • Strong interpersonal skills and a customer-friendly demeanor
  • A professional, positive and enthusiastic attitude with the ability to not only work independently, but also to work effectively in a team environment

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Technical Support Specialist I

Essential Duties and Responsibilities include the following:

  • Support, trouble-shoot, and provide Level I assistance to end-users of InfinityQS software.
  • Test new versions or builds of InfinityQS software.
  • Submit software change requests from customers to InfinityQS software development.
  • Perform software testing per Change Control Document (CCD) process to help ensure quality and proper functionality of InfinityQS software.
  • Document customer support calls in Salesforce.com.
  • Travel occasionally for on-site consultations, implementations, and evaluations.
  • Maintain effective working relationships with InfinityQS employees and Clients.
  • Represent InfinityQS with a professional and positive demeanor.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • H.S. Diploma or GED required; Bachelor’s in related field preferred.
  • Knowledge of Windows Operating Systems, along with the understanding of network-based software, required.
  • Basic understanding of thin client environments and/or exposure to Citrix virtual computing desired.
  • Ability to recognize customer needs and when to escalate a call required.
  • Excellent English written and verbal communication skills
  • Proficient in Microsoft Office, Internet, and basic office equipment.
  • Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines.
  • Team player; motivated to achieve personal, team and company goals.
  • Strong organizational skills.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Exceptional reliability. 
  • Detail oriented with excellent follow up skills.
  • Fluency in Spanish or Mandarin a plus.
  • Able to maintain confidentiality of company and client information.
  • Able to successfully pass a credit, criminal, and employment reference background check.

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