As you may already know, all the departments in a company are fully interrelated. Most of the time the quality department plays a central role that impacts all other departments’ metrics.
For example, if a product does not meet the standard quality levels, then that impacts sales. Any reworks, recalls, and returns can cause changes in the planning department. Not to mention, you may have to break a production line schedule to make up the deficit, which affects manufacturing.
The question now is: How do you make sure you have a robust quality process that helps the business flow smoothly?
Everything starts with a strong quality team. To be successful, you need to focus your efforts on developing and deploying the correct set of skills for your team. The sets of skills that any member of a quality team should possess are:
- Problem solving
- Effective interaction with other departments/suppliers
- Effective usage of data analysis tools (Ex: root cause analysis, pareto charts, and box and whiskers charts)
- Analytical and research skills
- Willing to learn new methods and systems
- Manage multiple priorities
- Communication skills
- Judgment and decision making
- Understanding of variation introduced by measurement devices
Most importantly, it is critical to have a great leader that can keep people motivated and continuously coach employees to meet the highest quality standards. It is also important to remember that any person in a management position becomes a role model for their subordinates.
Therefore, a great quality leader must be a great communicator who can express the importance of meeting the metrics and goals within the quality department. By saying a “great communicator” I mean someone that can fully grasp and explain these concepts:
- What is the purpose of what we are doing?
- What is our contribution within the company?
- How do we impact other departments?
Having the right set of skills in your quality team is the foundation to building a strong quality department that will allow you to develop robust quality processes. Since quality is one of the key departments, you will be paving the way to improve your organization. On top of that, you can rest assured that you will have a better working environment while fostering a “culture of quality” that will hopefully expand beyond the quality department!
Free webinar: 11 Skills Your Quality Team Needs to Have
Join us on Wednesday, July 25th at 2pm as we expand on the 11 skills your quality team needs in our free webinar hosted by InfinityQS Vice President of Technical Services, Doug Fair.
Register here: www.infinityqs.com/11Skills.