At InfinityQS, our top priority is customer satisfaction. Our support personnel include degreed industrial statisticians, application engineers, and technical support staff to answer any of your questions and help you address any issues you may encounter. Having this caliber of support personnel available is a rarity in our industry, yet we consider it a requirement to provide the highest level of support and help our customers succeed.

New! Gold-Level Support
Customers with a Corporate License Agreement (CLA) now have the option of purchasing Gold Level Support as part of the Annual Maintenance Agreement. This service provides access to round-the-clock technical support 24 hours a day, 7 days a week for designated employees. Contact your account manager for more information.

Customer Service Options:

Submit an issue or question
Call us
Get Online support

Submit an issue or question

Before submitting a problem report:
At InfinityQS, we pride ourselves on being a responsive organization throughout the life cycle of your system. That’s why we encourage customers to report any problems encountered using our software solutions. We do, however, advise that you take full advantage of our extensive online library of Frequently Asked Questions, Knowledge Base, User Forum and What's New / Update Notes (downloads). You are most likely to find there the answer you've been searching for. It is likely that your type of problem has already been reported; or has been recently discussed on the User Forum; it may even already have been fixed in a newer version than what you are running. You should therefore check all the obvious places before submitting your problem report to ensure the quickest possible resolution of your problem.

When submitting an issue or question:
Help us help you by prioritizing your inquiry's level of urgency when reporting problems. Make sure to indicate the appropriate priority level when submitting your problem report.

All software-related bug reports should contain the following information, which will be used by our technical support personnel to diagnose and solve the problem:

• Your name and organization
• Product name
• Product Version and Build Number (i.e. 2002.16)
• Product Registration Number (i.e. SPCSE2004020C110615PCRD)
• Description of the problem; steps taken to re-create the bug

Click here to submit a problem.

Call us

Our highly trained support staff can be reached anytime from 8:00 a.m. EST to 7:00 p.m. EST by calling toll free 1-877-772-7978 (outside the US call 1-703-961-0200).

Get online support

Overview
To enable faster problem identification and resolution, InfinityQS offers online support services via Webex. These online support services improve the effectiveness of traditional telephone-based support by allowing InfinityQS support personnel to interact with you live via the Internet. Our dedicated team of InfinityQS support personnel can initiate online sessions so they can diagnose and fix problems using a powerful set of interactive tools.

Saves Time and Money
Using WebEx there is no need to pre-install or configure any software, all that is needed is a standard Web browser. InfinityQS can then assist in resolving issues regardless of location, and can gain full authorized control to your computer system or application if you desire or simply observe while functions are being performed by your end user. These services can also save you cost and time of scheduling on-site support services.

Security
There is absolutely no reason to suspect that using online services will compromise your company's security in any way. The WebEx on-line support tools will support existing security policies and ensure that no new threats can be introduced as a result of using these services. To learn more about the data security functionality inherent in the WebEx communication infrastructure, please visit http://www.webex.com/technology_security.html.

Click here to launch
InfinityQS Online Support.