FAQs

On-Site Training

• Does InfinityQS offer on-site training?

  Yes, call your Global Account Manager (GAM) at 800-772-7978 and they will provide you with information for on-site training classes.

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Registration and Confirmation

• What are the qualifications for the advanced class?

  Students must complete the InfinityQS SPC Fundamentals course before registering for the advanced class. If you possess a strong working knowledge of InfinityQS SPC applications, can demonstrate that knowledge and receive permission from the instructor, exceptions will be made.

  It is not advisable to book attendance into this class if you have not met the above criteria. Attendance of a non-qualified student to a class of this design will impede the progress of the other attendees. In addition, students must be familiar with the Microsoft® Windows™ operating system, Windows applications and database techniques.

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• How will I know when my registration is confirmed?

  You will receive an email confirming your registration.

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• How do I register for the training class?

  Contact your Global Account Manager at 800-772-7978.

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• What are the minimum requirements for class attendees?

  Students should possess a good working knowledge of SPC techniques. Familiarity with the Microsoft® Windows™ operating system and Windows applications (For example, Microsoft Word, Excel, etc.) are necessary, so students are able to navigate through the Windows interface quickly and effectively. Failure to do so will hamper the student's ability to perform many of the required tasks. Additionally, knowledge of basic database concepts is beneficial.

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• Should a member of my IT team attend training?

  Our training classes equip those individuals who will develop the structure needed to collect data (manually or electronically), develop reports and spearhead the continuous improvement plan. While IT plays an important role, they are not usually the individuals who know the processes, tests and reporting needed to fully implement a real-time SPC software.

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• Who should attend training?

  Our training classes are intended for supervisors, administrators and system managers who will be responsible for implementing InfinityQS software at their facility. We do not encourage operators to attend.

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Transfer, Cancellation and Refund Policy

• Can I send another co-worker in my place?

  Yes, please notify your account manager at 800-772-7978 before the class begins.

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• What if I need to cancel my registration?

  Refund and Cancellation Policy for Open Enrollment Training Courses/On Site Training Classes/Consulting:

  • Requests for cancellations and transfers must be received in writing and acknowledged by InfinityQS International.
  • Full refunds will be given for cancellations received more than ten (10) working days prior to scheduled commencement date.
  • The full fee will be charged for cancellations received within ten (10) working days prior to scheduled commencement date.
  • A 50% surcharge will be applied for rescheduling within ten (10) working days of scheduled commencement date.

  Cancellation by InfinityQS:

  InfinityQS reserves the right to cancel any event at least 2 weeks prior to scheduled commencement date. In this event, you will be notified and a full refund will be awarded. However, InfinityQS is not responsible for any customer related expenses.

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Seminar Hours and Attire

• How should I dress?

  Recommended attire is business casual.

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• What are the class sizes?

  We accommodate up to 24 students at individual computers in the Fundamentals Class. The Advanced Class attendance is limited to 10 individuals due the complexity of the course.

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• What time does class begin and end?

  Class begins each morning at 8:30 AM EST, and there will be two 15 minute breaks; one in the morning and one in the afternoon. Class will end around 4:30 PM EST each day except Friday. On Friday, the class will break for a catered lunch and resume to be finished by 1:00 PM EST.

  We ask you to make your travel arrangements accordingly. If you need to leave early, we ask that you reschedule to a time that will allow you to fully participate in the class. Leaving early precludes you from receiving your certificate of attendance.

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Travel and Accommodations

• What is there to do in the area?

  Located just 20 minutes from Washington, D.C., Fairfax is home to the Dulles International Airport, the National Air and Space Museum Steven F. Udvar-Hazy Center and many shopping and historical attractions. For more information about area sites and activities please visit:

  Washington DC Convention and Visitors Association
  Fairfax County Convention and Visitors Center

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• Travel and Accommodations

  Airports:
  Dulles International Airport is about 11 miles from our office and Reagan National Airport is 25 miles from Fairfax. Please find directions to the InfinityQS Headquarters from each airport below.

  From Dulles International Airport (11 miles):

  • Take Dulles Access Road to Route 28 South (towards Centreville) 
  • From Route 28 South, exit to US-50 East/Lee Jackson Memorial Hwy (Fairfax)
  • Continue 3.5 miles to Fairfax Co Pkwy and exit toward Virginia 286 (old 7100)  
  • Turn right onto Fair Lakes Pkwy
  • Turn left onto Fair Lakes Circle 
  • InfinityQS is located at 12601 Fair Lakes Circle, Suite 250, Fairfax, VA 22033.

  From Reagan National Airport (25 miles):

  • Take George Washington Memorial Parkway North to I-66 West towards Front Royal*
  • From I-66 West, take exit #55 toward Reston/Herndon
  • Merge onto Fairfax County Pkwy/Virginia 286 (old 7100)
  • Turn right onto Fair Lakes Pkwy
  • Turn right onto Fair Lakes Circle 
  • InfinityQS is located at 12601 Fair Lakes Circle, Suite 250, Fairfax, VA 22033.

  From Washington DC (23 miles):

  • From I-66 West, take exit #55 toward Reston/Herndon*
  • Merge onto Fairfax County Pkwy/Viriginia 286 (old 7100)
  • Turn right onto Fair Lakes Pkwy
  • Turn right onto Fair Lakes Circle 
  • InfinityQS is located at 12601 Fair Lakes Circle, Suite 250, Fairfax, VA 22033.

  *Areas of I-66 West are restricted to High Occupancy Vehicles (HOV) carrying two or more passengers between 4:00 p.m. and 6:30 p.m. Please plan accordingly.

  Hotels:

  Hyatt Fairfax at Fair Lakes 12777 Fair Lakes Circle Fairfax, VA 22033 Tel: 703-653-6053 Special rates offered to InfinityQS customers 0.2 miles away.

  Courtyard Marriott 11787 Lee Jackson Memorial Highway Fairfax, VA 22033 Tel: 703-352-2525 www.marriott.com 3.7 miles away.

   

  Transportation:

  Rental Cars:
  Please visit your airport of choice for more information on rental cars.

  Dulles International Airport
  Reagan National Airport

  Metro:
  Please visit the Washington Metropolitan Area Transit Authority to find Metrorail and Metrobus schedules and maps.

  Washington Metropolitan Area Transit Authority

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Location, Facilities and Amenities

• Will food be provided?

  Students are responsible for their own lunches Tuesday - Thursday, but lunch will be provided on Friday. Snacks and drinks are provided daily.

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• Is parking provided?

  Yes, the parking is free.

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• Where will training take place?

  Training is held at our corporate office:
  12601 Fair Lakes Circle
  Suite 250
  Fairfax, VA 22033

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Attending Training Class

• Will my office/family be able to get in touch with me during the training class?

  Only in an emergency situation. We urge attendees to leave work behind so they can concentrate on the class. We do not supply a phone to the students.

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• What can I do to make my training experience more successful?

  Participate in all exercises. Before leaving to attend this class, appoint someone in your office to handle the problems or complications so you can freely participate in the class discussions and exercises. We ask all attendees to turn off cell phones and leave their laptops at the hotel.

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• Will time be allotted for me to ask specific questions pertaining to my company?

  We encourage questions and do make time to allow students to build a project using their check sheets and specification sheets and/or control plan. With this in mind it is necessary to remember this is a training course and not consulting so questions will need to be focused on the topics outlined in the coursework description. As time permits we do cover topics beyond the outline.

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• What should I bring to class?

  To enhance your experience during the Fundamentals course we suggest you bring an example of check sheets you currently use to collect data. Additionally, you may wish to bring a specification sheet and/or control plan for the area in which you use the check sheet you will be bringing.

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• Will I receive materials during the training class?

  Each student receives a workbook, along with resource materials, to support and expand the coursework covered in class.

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After Your Training Class

• Does InfinityQS offer more training opportunities?

  In addition to the Fundamentals Class, we do offer an Advanced Class. Please note this course has specific restrictions in order to provide the best possible experience for all attendees.

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• Where can I get additional information about topics discussed during training?

  The scope and sequence of the course offerings can be found on our website along with a video library and a wealth of documents and tutorials. For additional questions, please visit our extensive Help system within the InfinityQS software.

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