Before submitting a problem report:
At InfinityQS, we pride ourselves on being a responsive organization throughout the life cycle of your system. That's why we encourage customers to report any problems encountered using our software solutions. We do, however, advise that you take full advantage of our extensive online library of Frequently Asked Questions, Knowledge Base, User Forum and What's New / Update Notes (downloads). You will likely find your answer in one of those locations. It is likely that your type of problem has already been reported; or has been recently discussed on the User Forum; it may even already have been fixed in a newer version than what you are running. You should therefore use these resources before submitting your issue to ensure the quickest possible resolution.
When submitting a problem report:
Help us help you by prioritizing your inquiry's level of urgency when reporting problems. Make sure to indicate the appropriate priority level when submitting your problem report.
- Urgent: System down or component is not operational. You should contact Technical Support directly by phone at (877) 772-7978.
- Medium: System bug with any component that does not have a determinable workaround.
- Low: System bug with a workaround or a configuration problem.
All software-related bug reports should contain the following information, which will be used by our technical support personnel to diagnose and solve the problem:
- Your name and organization
- Product name
- Product Version and Build Number (i.e. 2002.16)
- Product Registration Number (i.e. SPCSE2004020C110615PCRD)
- Description of the problem; steps taken to re-create the bug
Service Request
Note: Fields marked with an asterisk (*) are required fields.
