Privacy policy

As the leading provider of real-time Statistical Process Control software and solutions, InfinityQS® International Inc. (“InfinityQS”) understands the importance of the privacy of personal information. We are committed to making sure you understand how carefully we handle any personal information you may provide to us. By “personal information,” we mean information that relates specifically to you as a person, such as your name, address, phone number, or email address. InfinityQS is committed to protecting your privacy and we have created this privacy policy to describe and explain our practices concerning personal information we collect on our websites. You understand that by using our website, you consent to the collection and use of personal information about you as set forth in this Privacy Policy, including the transfer of such information to the United States or other countries for storage, processing, and use by InfinityQS and its affiliates.

This privacy policy covers only the website http://www.InfinityQS.com, the home site for InfinityQS. It does not cover any other website. From time to time, our website may contain links to other sites that are not owned or controlled by InfinityQS. Please be aware that this privacy policy applies only to personal information collected by InfinityQS on its website. InfinityQS is not responsible for the privacy practices of third party web sites, and we do not endorse or make any representations about these third party sites. We encourage you to be aware when you leave an InfinityQS website and to read the privacy policies of every website that collects personal information.  

The Personal Information We Collect
In order to better serve our clients and those interested in our products and services, InfinityQS may collect personal and non-personal information through our websites. The submission of personal information, however, is voluntary.  

InfinityQS’s websites are designed to allow you to visit them anonymously to learn about the company, our products, and many of our customer success stories without disclosing personal information. However, if you request certain information (like a free trial of our ProFicient™ SPC software) or take certain actions (such as viewing a webinar), we will ask you for personal information that allows us to respond effectively to your request. The information we request is your name, job role and responsibility, company name, address, email address, phone number, and the objective you are seeking to achieve. If you register to attend our annual user conference, Infusion, we will collect credit card information from you if you elect to pay for the registration by credit card. We use your credit card information only to process your purchase through a credit card processor and we use secure socket layer (“SSL”) technology to encrypt your credit card number when we communicate it to the processor. We do not retain your credit card information after your order is processed.

Cookies and Other Non-Personal Information
As is true of most websites, we automatically gather certain non-personal information, such as internet protocol (IP) addresses, from visitors to our websites and store that information in log files. We use this information, which does not identify individual users, to analyze trends, to administer the site, and to track users’ movements around the site.  We do not link this automatically-collected data to personal information.
 
We also use third-party tracking services that use cookies to track only non-personal information about visitors to our websites. This service allows us to gather general web traffic patterns and behaviors, but users are not tracked individually and their personal information is not linked to the tracking results. In addition, as an internet advertiser, we use third-party vendors, including Google, to display our ads on sites across the internet. Those third-party vendors, including Google, also use cookies to serve ads based on our visitor’s past use of our website. This practice, called remarketing, allows us to reach people who have previously visited our website and match those people to the right message for their needs. However, you can opt out of Google's use of cookies by visiting Google's Ads Settings. You can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

How We Use the Personal Information We Collect
We collect personal information on our websites for various purposes, including:
  • fulfilling requested services such as a trial or demo CD of our products or a webinar;
  • contacting you about products or services we think may be of interest to you; and
  • sending you promotional materials.

Every email we send includes a link allowing you to unsubscribe from future marketing communications. So, if you no longer wish to receive our promotional communications, you can opt out of receiving them by clicking that link. You can also let us know your preferences by emailing us at sales@InfinityQS.com or by sending a request to us using the contact information provided in the "How to Contact Us” section below.

Sharing the Personal Information We Collect
InfinityQS will not sell, rent, or give away client information to other companies for use in selling others' products or services. We do, however, use third parties to provide us with necessary services such as credit card processing, shipping, or providing internet service. When you request a service from us, such as a free trial or demo CD of our products, or when you register for Infusion, we will share your personal information as necessary for that third party to provide that service. Such third-party providers include credit card processors, delivery companies, and other service providers that enable us to fulfill a request from a client. 

Infusion and Other Company-Sponsored Events
InfinityQS hosts an annual user conference called Infusion to explore the real issues our clients face every day in maintaining quality in their manufacturing process. When you register on our website to attend this event, we request certain information from you, such as your name, email address, company, and industry. As discussed above, we will also collect credit card information if you elect to purchase your registration by credit card, but we share that information only with the credit card processor and do not retain your credit card information after your registration has been processed.
 
Choices Regarding Your Personal Information
At InfinityQS, we are committed to giving you a choice, whenever possible, as to how we use your information. You can always change your preferences by clicking on the “unsubscribe” link in the emails we send or by contacting us directly through one of the channels described in this privacy policy.

Although InfinityQS makes every effort to protect your privacy and give you a say in how we disclose your personal information, we may need to disclose personal information as required by law; when we believe such disclosure is necessary to protect our rights; or to comply with a judicial proceeding, court order, or legal process served on us. We also reserve the right to disclose personal information in connection with the sale or other transfer of all or part of our business and to disclose personal information to law enforcement authorities upon request.

Access to Your Personal Information
Any time you would like to see the personal information InfinityQS maintains about you, you can request a copy of such information. Simply send an email with “Personal Information Request” in the Subject line to marketing@InfinityQS.com. You can also receive this information by sending a letter to the address indicated at the end of this privacy policy. We will do our best to respond to your request within a reasonable time. At a minimum, we will contact you within 30 days to tell you approximately how long it will take us to fulfill your request.

Changes to Your Personal Information
If your personal information changes and you would like to update the personal information in our records, please send an email requesting those changes to marketing@InfinityQS.com. Alternatively, you can send us your requested changes by mail to the address indicated below.
 
Security
The security of your personal information is important to us. As a result, InfinityQS uses a number of generally accepted industry standard measures to protect against loss or unauthorized access to the personal information that has been provided to us. These measures include administrative policies and procedures, as well as technical safeguards. Unfortunately, no method of transmission over the internet or method of electronic storage is completely secure. As a result, although InfinityQS strives to use commercially acceptable means to protect your personal information, it cannot guarantee its absolute security.

In the unlikely event individual personal information has been acquired or we reasonably believe it has been acquired by an unauthorized individual and applicable law requires notification, InfinityQS will notify the affected customers of that breach. We will provide such notice promptly, although notification may be delayed if InfinityQS or any law enforcement agency determines that notification would hinder an investigation.

If you have questions about security on our website, you may email us at marketing@InfinityQS.com.

Changes to this Privacy Policy
We may change this privacy policy at any time. So, please review it frequently. If we change our privacy policy in any material way, we will notify you here, or by posting a notice on our home page, www.InfinityQS.com.

How to Contact Us
If you have any questions, comments, or concerns about this privacy policy or our privacy practices, please either send an email to marketing@InfinityQS.com or contact us by mail at the following address or by phone at the number listed below:

InfinityQS International, Inc.
12601 Fair Lakes Circle, Suite 250 
Fairfax, VA 22033 
Phone: (703) 961-0200

Effective Date:  November 01, 2016


 

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