September 5, 2013
The Analytics of Manufacturing Intelligence: What you can Accomplish with the Right Data
Say you are an auto manufacturer and you produce a series of cars whose windshields are much too thin. Small rocks, tree branches and other debris cause undue breakage. As a result, the car is forced to be recalled from the market.
With the right statistical process control software, you would have been able to stop this problem from occurring during production. Since you outsource your windshields to an independent organization, you would have been able to send the windshield directly back to its manufacturer. Armed with the data revealing that the glass does not meet specifications, you would have gotten your money back and prevented further problems from arising. But you did not, and now you will have to clean up the mess of a recall.
Case in point: the right data can save your company a lot more than just the basic savings that can accrue from overall waste reduction. With the proper analytics, your company will be able to guarantee that every part of a complex machine is up to par before it ever reaches a consumer. And this value is crucial in a market where consumer expectations are so high.
In fact, a recent study shows that 91 percent of unhappy customers will never use your services again. And for every customer who complains about a product, there are 26 more who will not. Further, raising customer retention rates by only five percent could increase that customer’s overall value to a company by 25 to 100 percent.
Manufacturing intelligence is the data that is generated through the use of statistical process control software. With the proper analytics, you will know exactly what parts to measure, and you will be able to set a benchmark that your organization can use to ensure that every one of its products conforms within the allotted quality boundaries.