Checkup: Are You Fully Utilizing Your Existing SPC Software?

Brad Forrest
By Brad Forrest | September 18, 2017
Account Manager
Most of us look for ways to save money across our budget. We use coupons for groceries, sign up for gas points to save on fuel, and wait for a good sale before shopping for clothes.
But there are times in life when spending a little more really pays off. For example, when you don’t know how to do electrical work, paying an electrician to rewire a fixture ensures the job gets done right—and safely. Need a new sink installed? Hiring a professional plumber can avoid a water leak and save you thousands in repairs.
The same is true in manufacturing operations. You are the experts in your plant; you know your products, processes, and equipment better than anyone. But you probably aren’t software experts. You need software to manage your quality and continuous improvement programs and keep your plants running smoothly. But quality management software is complex, so when you want to get more out of the software you’re using, it really pays to work with the experts.

InfinityQS Experts Help You Get More from Your SPC Software

Manufacturing companies have similar challenges and needs—but every manufacturing plant is different, with different equipment, products, and processes. So proper configuration and best practices for using InfinityQS quality management solutions isn’t a one-size-fits all package. That’s why InfinityQS Professional Services are based on personalized consultation.
Our application engineers are highly trained, certified Six Sigma Green Belts with specialized experience working in all types of manufacturing environments. They know our software inside and out. And when they work directly with you and the experts inside your organization, they can help you fine-tune your solution and get value you didn’t know was possible.

How Can You Use Professional Services?

Companies can use Professional Services at any time and any stage of working with InfinityQS ProFicient™ or Enact® software. The aim of any consultation is to learn best how the software can be used in your operations to get the most possible value.
  • Start at the beginning. A great time to begin working with Professional Services is when your company first implements your SPC software solution. Typically, manufacturers roll out the software on one line or one plant to start. This limited installation gives teams a chance to get to know the software and its features. A Professional Services expert can help your teams realize the full capability of the software in that pilot installation and predict the types of adaptations you’ll want to make as you roll the software out across additional lines and plants.
  • Renew your acquaintance. What if you have had your InfinityQS software installed for a while? Not a problem. Professional Services experts are available to help you with any need.

    Have you added a new product or changed processes? Have you been using your software in a limited way and you’re ready to take advantage of more advanced features? Is your organization facing a quality or operations challenge? Professional Services will provide dedicated consultative insights to help you meet your goal.
  • Continuous learning for continuous improvement. We have many customers who have been using our software for 5, 10, or even 15 years. During those years, people come and go, and the team members who initially implemented the quality management solution may have moved to other roles or left the company. New employees may have received only cursory training on how the software works, how to change it, and how they can use it fully.

    Our training courses offer practical introductory and advanced techniques for team leaders and key users. These courses offer tremendous value; companies can arrange for training of a few team members who will bring that training back to their coworkers. As those employees disseminate the information, new questions are bound to arise. That’s another time that a Professional Services consultation can help.
Use the Approach That Works Best
  • Gap Analysis—For this professional analysis, an application engineer spends a full day at your site, performing an overall examination of your processes and consulting directly with your team. From that in-depth analysis, the engineer produces a written report recommending best practices and opportunities for optimizing processes and operations.
  • On-Site Consultation—Unlike a Gap Analysis, this consultation is designed to address a specific area of need or business goal. The application engineer will start with a pre-visit call with your team to determine the focus of the analysis. Then the engineer will scope out the time and plan for addressing your specific need.
  • Remote Services Package—For customers who have a range of questions that require an engineer’s focus, this option can be a cost-effective choice. Purchasing the package reserves application engineer time to use on any need or question you have; and, as the name suggests, these sessions are conducted remotely via online conferencing. Remote consultations must be pre-scheduled in 4-hour blocks so that your application engineer can plan the session and work directly with you for its duration.

Ready to Get Started?

Contact your InfinityQS Account Manager to initiate the setup of Professional Services programs. Your Account Manager is your advocate with InfinityQS and is your direct connection to take care of your quality management software needs.

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