InfinityQS Wins Stevie Award for Innovation in Customer Service

James Clevenger
By James Clevenger | August 24, 2021
Director of Professional Services

Fact checked by Stephen O'Reilly

InfinityQS has been named a Bronze Stevie® winner for “Innovation in Customer Service” in the 15th annual Stevie Awards for Sales & Customer Service. Our world class Technical Support department was honored for launching a complete transformation of our customer support site, which now provides an intuitive, convenient way for clients to access knowledge, resources, and inspiration for optimizing their use of InfinityQS’ quality management software, Enact® and ProFicient.
 
The support site revamp came as part of a major initiative to aid the manufacturing industry’s recovery from COVID-19. Specifically, we pointed to our cloud-native quality management platform, Enact, as an ideal solution to the unprecedented operational challenges brought on by the pandemic, and in April 2020, we began offering three free months’ use of the software to new clients—no commitment required.
2021 Bronze Stevie Award

Self-Service and Easy Access

To help these new users, as well as existing clients, get the most out of their deployments, we completely redesigned our customer support site for greater self-service and easier access to valuable learning content.
 
We partnered with digital agency Refactored for the project, which was split into two phases: 
  • Technical redesign: Knowledge from the InfinityQS team, including webinars and learning topics, were positioned as featured content. Easy to navigate by product and featuring clear CTAs, the new site has improved engagement and driven more discovery among customers. We also added a supplemental site with content on best practices, cloud adoption, upgrades, and add-on service applications.
  • Content library redesign: We streamlined our documentation and downloads library—which includes FAQs, tutorials, and instructions for the installation, configuration, and use of ProFicient, as well as Enact-focused FAQs, eLearning, industry examples, and guidance on system requirements, security configuration, and deployment. One click now gives users all relevant resources they may need.

Doug Fair, InfinityQS Chief Operating Officer, commented, “We are honored to be recognized by the Stevie Awards for our efforts to help global manufacturers successfully implement and leverage solutions to their toughest quality challenges. What started as a way to support manufacturers in overcoming disruption from COVID-19, has turned into a lasting solution for all our software users. Now, they can readily access critical information needed to support their manufacturing operations and quality goals—with our great support team only a quick message or call away.”
Stevies 2021 
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
 
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president, Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success.”
 
Visit the redesigned Support page on our website.
 
Details about the Stevie Awards for Sales & Customer Service and the full list of winners are available at www.StevieAwards.com/Sales
 

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