Download The Role of Manufacturing Intelligence in Improving Quality and Reducing Customer Complaints

Quality has a dramatic impact on business.As the speed of communications has increased, companies no longer have the luxury of responding to complaints privately and at their leisure. Complaints need to be managed and rectified quickly to avoid further damage. While monitoring and reacting to customer complaints is important, there is even greater value in addressing the root causes of quality issues proactively.

This white paper examines how companies can reduce the visible and hidden costs of poor quality through the effective use of Manufacturing Intelligence to improve total quality management.

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