December 19, 2006
Andy Cullen and his planning and export team at Guinness thought the iconic Irish beer brewer's customer service numbers looked pretty good: 99-100 percent month after month, according to their figures.
December 6, 2006
Most manufacturers have heard of Six Sigma and its quality improvement methodologies designed to dramatically reduce defects and costs.
September 29, 2006
The last 20 years of my professional career have consisted of helping manufacturing organizations understand and deploy statistical methods.
September 8, 2006
The quest for quality is central to business success for Canadian manufacturers, but their methods of tracking it can be even more important.
September 6, 2006
Senior Tech Editor Rich Merritt reports on how industrial OEMs are marshalling the forces of smart sensors and diagnostics software to make sure trouble doesn't ride roughshod over machine utilization.
August 25, 2006
According to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually.