Training FAQ

Onsite Training

Registration and Confirmation

Transfer, Cancellation and Refund Policy

Seminar Hours and Attire

Travel and Accommodations

Location, Facilities and Amenities

Attending Training Class

After Your Training Class

On-Site Training

Registration and Confirmation

  • What are the qualifications for the advanced class?

    Students must complete the InfinityQS ProFicient Fundamentals course before registering for the ProFicient Advanced Techniques class. If you possess a strong working knowledge of InfinityQS SPC applications, can demonstrate that knowledge, and receive permission from the instructor, exceptions will be made.

    It is not advisable to book attendance into this class if you have not met the above criteria. Attendance of a non-qualified student in a class of this design will impede the progress of the other attendees. In addition, students must be familiar with the Microsoft® Windows™ operating system, Windows applications, and database techniques.

    Back to top

  • How will I know when my registration is confirmed?

    You will receive an email confirming your registration.

    Back to top

  • How do I register for the training class?

    Contact your Global Account Manager at 800-772-7978.

    Back to top

  • What are the minimum requirements for class attendees?

    Students should possess a good working knowledge of SPC techniques. Familiarity with the Microsoft® Windows™ operating system and Windows applications (For example, Microsoft Word, Excel, etc.) are necessary so that students are able to navigate through the Windows interface quickly and effectively. Failure to do so will hamper the student's ability to perform many of the required tasks. Additionally, knowledge of basic database concepts is beneficial.

    Back to top

  • Should a member of my IT team attend training?

    Our training classes equip those individuals who will develop the structure needed to collect data (manually or electronically), develop reports and spearhead the continuous improvement plan. While IT staff members play an important role, they are not usually the individuals who know the processes, tests, and reporting needed to fully implement real-time SPC software.

    Back to top

  • Who should attend training?

    Our training classes are intended for supervisors, administrators, and system managers who will be responsible for implementing InfinityQS software at their facilities. We do not encourage operators to attend.

    Back to top

Transfer, Cancellation and Refund Policy

  • Can I send another co-worker in my place?

    Yes, please notify your account manager at 800-772-7978 before the class begins.

    Back to top

  • What if I need to cancel my registration?

    REFUND AND CANCELLATION POLICY for Open Enrollment Training Courses/On-Site Training Classes/Consulting:
    Requests for cancellations and transfers must be received in writing and acknowledged by InfinityQS International.
    Full refunds will be given for cancellations received more than fifteen (15) business days before the scheduled commencement date.
    The full fee will be charged for cancellations received within fifteen (15) business days of the scheduled commencement date.
    A 50% surcharge will be applied for rescheduling within fifteen (15) business days of the scheduled commencement date.
     

    CANCELLATION/RESCHEDULING BY INFINITYQS
    If pre-visit requirements are not completed more than 15 business days before the scheduled commencement date, InfinityQS reserves the right to postpone the scheduled services. 
    If customer fails to complete the pre-visit activities specified in the SOW before the arrival of InfinityQS personnel, InfinityQS reserves the right to terminate the SOW and customer shall pay a cancellation fee of 50% of the agreed upon fees, up to a maximum of $5,000 plus any reimbursable expenses.
    InfinityQS reserves the right to cancel any event at least 15 business days before the scheduled commencement date. In this event, you will be notified and a full refund will be awarded. However, INFINITYQS IS NOT RESPONSIBLE FOR ANY CUSTOMER RELATED EXPENSES.

    Back to top

Seminar Hours and Attire

  • How should I dress?

    Recommended attire is business casual.

    Back to top

  • What are the class sizes?

    We accommodate up to 24 students at individual computers in the ProFicient Fundamentals class. The ProFicient Advanced Techniques class attendance is limited to 10 individuals due the complexity of the course.

    Back to top

  • What time does class begin and end?

    Class begins each morning at 8:30 AM EST, and there will be two 15-minute breaks, one in the morning and one in the afternoon. Class will end around 4:30 PM EST each day except Friday. On Friday, the class will break for a catered lunch and resume to be finished by 1:00 PM EST.

    We ask you to make your travel arrangements accordingly. If you need to leave early, we ask that you reschedule to a time that will allow you to fully participate in the class. Leaving early precludes you from receiving your certificate of attendance.

    Back to top

Travel and Accommodations

  • What is there to do in the area?

    Located just 20 minutes from Washington, D.C., Fairfax is home to the Dulles International Airport, the National Air and Space Museum, Steven F. Udvar-Hazy Center, and many shopping and historical attractions. For more information about area sites and activities please visit:

    Washington DC Convention and Visitors Association
    Fairfax County Convention and Visitors Center

    Back to top

  • Travel and Accommodations

    Airports:
    Dulles International Airport is about 11 miles from our office and Reagan National Airport is 25 miles from Fairfax. Please find directions to the InfinityQS Headquarters from each airport below.

    From Dulles International Airport (11 miles):

    • Take Dulles Access Road to Route 28 South (towards Centreville) 
    • From Route 28 South, exit to US-50 East/Lee Jackson Memorial Hwy (Fairfax)
    • Continue 3.5 miles to Fairfax Co Pkwy and exit toward Virginia 286 (old 7100)  
    • Turn right onto Fair Lakes Parkway
    • Turn left onto Fair Lakes Circle 
    • InfinityQS is located at 12601 Fair Lakes Circle, Suite 250, Fairfax, VA 22033.

    From Reagan National Airport (25 miles):

    • Take George Washington Memorial Parkway North to I-66 West towards Front Royal*
    • From I-66 West, take exit #55 toward Reston/Herndon
    • Merge onto Fairfax County Parkway/Virginia 286 (old 7100)
    • Turn right onto Fair Lakes Parkway
    • Turn right onto Fair Lakes Circle 
    • InfinityQS is located at 12601 Fair Lakes Circle, Suite 250, Fairfax, VA 22033.

    From Washington DC (23 miles):

    • From I-66 West, take exit #55 toward Reston/Herndon*
    • Merge onto Fairfax County Parkway/Viriginia 286 (old 7100)
    • Turn right onto Fair Lakes Parkway
    • Turn right onto Fair Lakes Circle 
    • InfinityQS is located at 12601 Fair Lakes Circle, Suite 250, Fairfax, VA 22033.

    *Areas of I-66 West are restricted to High Occupancy Vehicles (HOV) carrying two or more passengers between 4:00 p.m. and 6:30 p.m. Please plan accordingly.

    Hotels:

    Courtyard Marriott
    11787 Lee Jackson Memorial Highway
    Fairfax, VA 22033
    Tel: 1-703-352-2525
    Make Reservation

    3.7 miles away.

    Residence Inn Fair Lakes Fairfax
    12815 Fair Lakes Parkway
    Fairfax, VA 22033 
    Tel: 1-888-236-2427
    Make Reservation

    0.7 miles away.

    Staybridge Suites
    Chantilly Dulles Airport

    3860 Centerview Drive
    Chantilly, Virginia 20151
    Tel: 1-703-435-8090
    Make Reservation

    5.1 miles away

     

    Hyatt Fairfax at Fair Lakes
    12777 Fair Lakes Circle
    Fairfax, VA 22033
    Tel: 1-703-653-6053
    Make Reservation

    0.2 miles away

     

     

    Transportation:

    Rental Cars:
    Please visit your airport of choice for more information on rental cars.

    Dulles International Airport
    Reagan National Airport

    Metro:
    Please visit the Washington Metropolitan Area Transit Authority to find Metrorail and Metrobus schedules and maps.

    Washington Metropolitan Area Transit Authority

    Back to top

Location, Facilities and Amenities

Attending Training Class

After Your Training Class

Take the Next Steps