Open a Gold Level Support Case

Before opening a case, please take advantage of the online help resources below:

Registration errors
Database errors
Unlocking ProFicient Administrator Account
Online Help System
Frequently Asked Questions

If the online help resources above have not helped you solve the issue you are experiencing, the InfinityQS team is available outside normal technical support hours to assist with critical technical issues that prevent all your users from accessing ProFicient.

Note: Configuration-based issues and questions are not covered by Extended Hours Support, and will be directed to Normal Business Hours Support.

Note: We require that only the two designated (approved) contacts from your site utilize this service. This will help to avoid duplicating efforts and enable our technical resources to respond to your request more quickly.


Please review the following information before contacting us:
 
  1. If the site primary administrator cannot replicate the problem on multiple local PCs, then the problem does not fall under 24x7 Support. In these cases, it is typically workstation or user specific issue that your technical resources will need to address, or the user may contact InfinityQS Technical Support during normal business hours.
  2. If the problem is replicated on multiple PCs by the primary administrator, then the site administrator should contact 24x7 Support utilizing the form request on this web page.
  3. Information to include in the description field:
    • Product Name and Version
    • Description of issue with steps to replicate the issue
    • The error message appearing when trying to use ProFicient

Support Request

Fields marked with an asterisk (*) are required fields.

Haven't found what you're looking for? Try one of these.

SUPPORT REQUEST

Open a ProFicient case by filling out the Support Request form. Our team is available Monday - Friday, 8:00 AM - 7:00 PM (ET), I:00 PM - 12:00 AM (GMT).

NOT ABLE TO ACCESS POD?

The InfinityQS team is available outside normal technical support hours to assist in the event you can't access the ProFicient on Demand (PoD) service.

CHAT WITH SUPPORT

Chat with an online technician to get answers to questions and solutions to issues. The team is available Monday - Friday, 8:00 AM – 7:00 PM (ET).