Open a ProFicient case

Before opening a ProFicient case, please take advantage of the resources below:

Online Help System
Frequently Asked Questions
Documentation
Downloads
Tips & Tricks

Still haven’t found what you’re looking for? Open a case by filling out the Support Request form. Our Technical Support team is available Monday through Friday, 8:00 AM to 7:00 PM (ET), excluding company-assigned holidays. (1:00 PM to 12:00 AM (GMT), subject to daylight savings)

When submitting a Support Request please include:

  • Product Name and Version
  • Description of the question or issue with steps to replicate the issue
  • Preferred day and time to contact you
  • For critical issues requiring immediate assistance, please call Technical Support at +1-877-772-7978.

Support Request

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Haven't found what you're looking for? Try one of these.

SUPPORT REQUEST

Open a ProFicient case by filling out the Support Request form. Our team is available Monday - Friday, 8:00 AM - 7:00 PM (ET), I:00 PM - 12:00 AM (GMT).

NOT ABLE TO ACCESS POD?

The InfinityQS team is available outside normal technical support hours to assist in the event you can't access the ProFicient on Demand (PoD) service.

CHAT WITH SUPPORT

Chat with an online technician to get answers to questions and solutions to issues. The team is available Monday - Friday, 8:00 AM – 7:00 PM (ET).