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Online Help System
Frequently Asked Questions
Tips & Tricks
Still haven’t found what you’re looking for? Open a case by filling out the Support Request form. Our Technical Support team is available Monday through Friday, 8:00 AM to 7:00 PM (ET), excluding company-assigned holidays. (1:00 PM to 12:00 AM (GMT), subject to daylight savings)
When submitting a Support Request please include:
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Open a ProFicient case by filling out the Support Request form. Our team is available Monday - Friday, 8:00 AM - 7:00 PM (ET), I:00 PM - 12:00 AM (GMT).
The InfinityQS team is available outside normal technical support hours to assist in the event you can't access the ProFicient on Demand (PoD) service.
Chat with an online technician to get answers to questions and solutions to issues. The team is available Monday - Friday, 8:00 AM – 7:00 PM (ET).