InfinityQS Support

Support by product

Get answers using our comprehensive knowledgebase with access to product documentation, FAQs, troubleshooting tips and more. 


Empower your team with on-demand eLearning courses, full documentation, technical reference documents, and more. 


Solve Real-World Quality Management Challenges

Real-life quality experts reveal how they solved important quality and process problems at their facilities—using InfinityQS software. This video series will help you use Statistical Process Control (SPC) more effectively to:

  • Reduce customer complaints—and costs
  • Minimize waste and rework with Assignable Cause and Corrective Action Codes
  • Improve data collection accuracy and efficiency
  • Reduce overfill—without violating net weight requirements
  •  Improve your processes—and efficiency—using 5S principles

Quick Links

ProFicient Technical Documentation

Access our full documentation library for FAQs, tutorials, and detailed instructions for installation, configuration, and use of ProFicient and its add-on service applications.


Enact Technical Documentation

Explore industry examples to help you set up Enact and get guidance on system requirements, security configuration, and deployment.


Personalized Support from InfinityQS Experts

Connect with our expert technical team for resolution of your specific issue or question.

Access issues?

ProFicient on Demand (PoD) and Enact clients can contact our on-call support team 24x7 for access issues.

Submit a support request

Open a case by filling out the Support Request form. Our Technical Support team is available Monday – Friday, 8:00 AM – 7:00 PM Eastern Time.

Technical support contact

For critical issues requiring immediate assistance, please call Technical Support at +1-877-772-7978.