Why Upgrade?

For a full list of new features and enhancements added to our latest version of ProFicient, please visit our Change History Document located on our Product Downloads page.

Are You Eligible for Upgrade?

If you have an active Annual Maintenance Agreement (AMA), you have complete access to the latest versions of our products.

Upgrading from ProFicient 5 or newer?

If you’re upgrading from ProFicient 5.0 or newer, there is no need to submit an Upgrade Request form. Review the Upgrading reference sheets on our Product Downloads page and download the latest version.

To access the Upgrading reference sheets:

  • Click Documentation > ProFicientReference Sheets to locate the Upgrading ProFicient Advanced and Upgrading Services 5 reference sheets.

Upgrading from ProFicient 4.5 or earlier?

For detailed information on upgrading previous versions of ProFicient click here.


For questions about the upgrade process, please contact Technical Support at +1-877-772-7978 or support@infinityqs.com.

For questions about your AMA status, please contact our Sales department to speak to a sales representative at +1-800-772-7978 or sales@infinityqs.com.

Haven't found what you're looking for? Try one of these.


Open a ProFicient case by filling out the Support Request form. Our team is available Monday - Friday, 8:00 AM - 7:00 PM (ET), I:00 PM - 12:00 AM (GMT).


The InfinityQS team is available outside normal technical support hours to assist in the event you can't access the ProFicient on Demand (PoD) service.


Chat with an online technician to get answers to questions and solutions to issues. The team is available Monday - Friday, 8:00 AM – 7:00 PM (ET).