Open a ProFicient case

Before opening a ProFicient case, please take advantage of the resources below:

Online Help System
Frequently Asked Questions
Tips & Tricks

Still haven’t found what you’re looking for? Open a case by filling out the Support Request form. Our Technical Support team is available Monday through Friday, 8:00 AM to 7:00 PM (ET), excluding company-assigned holidays. (1:00 PM to 12:00 AM (GMT), subject to daylight savings)

When submitting a Support Request please include:

  • Product Name and Version
  • Description of the question or issue with steps to replicate the issue
  • Preferred day and time to contact you
  • For critical issues requiring immediate assistance, please call Technical Support at +1-877-772-7978.

Support Request

Fields marked with an asterisk (*) are required fields.

Take the first step from quality to excellence